The Vine was the first hotel I’ve ever stayed with a location inside a big shopping centre. The welcome was good and after an escort to my junior suite I received a great welcome drink. From the moment you arrive you can see why this is a member of Design Hotels. Great modern design everywhere in the hotel and my junior suite was no exception. It also had a freestanding bath tub, comfortable bed and the latest technology. Internet is complimentary, but you have to call to get the username and password and that took long time. It should be more easy as everyone needs internet in 2011. The service could be better. It’s the design that makes The Vine better. More training of the staff is needed and the level of English must be improved. The food and facilities were very nice, but the swimming pool could be bigger.
Overall a recommended experience in Madeira that offers good value for an extraordinary design experience. Big potential if the service gets improved.
My opinion: Great experience.