InterContinental Hanoi Westlake
The check in process was nice. First I showed my passport at check in and was escorted to the lobby lounge where they asked me which welcome drink I wanted. After that, the front office manager came and greeted me, and we talked a bit before she escorted me to the room. My room was their standard room, but it had a nice sea view. The room looked very new and had flat screen Tv, comfortable bed and a nice bathroom. The facilities is fine as well.
The service was up to my expectations. All the staff were very friendly and helped me with anything I needed. Overall this hotel is a good experience, but don’t expect an unforgettable experience.
My opinion: Good+ experience.