Introduction: ITC Grand Chola is the biggest hotel in the ITC portfolio, but impressive in every way. 600 rooms total, all with the beautiful typical Luxury Collection design and excellent service. Many rooms have sea views, but all comfortable beds and separate shower from the bathtub. Located close to key areas of Chennai and only 8 kilometres from the airport, ITC Grand Chola is the perfect place to stay in Chennai and highly recommended by Hotel Passion.
Arrival experience: Warm welcome and escorted to the room by the Manager on Duty and the personal butler, Rupesh.
What I loved: I was very sick during my stay, but the management could not have been more friendly and helpful. It was touching to see their incredible help and hospitality. The personal butler Rupesh was excellent and the entire team really impressed me. A very special hotel, although I spend most of the time in bed.
What about the food: Excellent food. All my meals was tasty and of high quality.
Number of rooms: 600.
Type of property: City Hotel.
Facilities: Spa, Gym, Executive Club and other meeting facilities.
Complimentary internet: No.
Affiliations: Luxury Collection.
My overall impression: Great+ experience.