The most important thing in a hotel is although the service and it exceeded my expectations as well. Very friendly and attentive to details. There was a handwritten welcome card from the general manager and a special welcome drink that was especially prepared by the executive chef. This hotel has a good size with 123 rooms and it gives them excellent opportunities to deliver the personalised service which takes the experience from good to great.
The facilities were lovely as well. A nice swimming pool and a great spa that makes it a perfect hotel to relax in. Furthermore, the hotel has a car service which takes guests complimentary within five miles of the hotel. A great service for me as it allowed me to arrive in style to my next hotel. Four Seasons Hotel East Palo Alto.
Overall this was a great surprise. A great hotel experience to the portfolio. I would not place it among the very best in the world, but it definitely deserves a place among the world’s 500 bests. The value is excellent for the experience you get.
My opinion: Great experience.