The hotel has a total of 492 rooms and offers a lot of activities which makes it a perfect hotel for families. While the staff and service are not among the best in the world, they are still as friendly, and service minded as you would expect in a Shangri-La.
The facilities needs an upgrade especially because the health club area is very small. Shangri-La is aware of this and from the beginning of this month they will start updating the facilities.
Overall it’s a hotel with class and good service. It’s not among the very best in the world, but it’s worth the brand of Shangri-La and it’s a candidate for Condé Nast Traveller’s Gold List. Highly recommended for families and as the best place to stay when visiting Kota Kinabalu.
My opinion: Great experience.